Summary
This is the plain-English version of what follows:
- We collect your name, email, phone, and any message you send us through our contact form.
- We use Google Analytics to count page views. You can opt out via the cookie banner.
- We don’t sell your data. We don’t send marketing email. We don’t share your information with third parties except the specific service providers listed below.
- Questions? Email rob@carpetandvac.com.
Who we are
This site is operated by Carpet & Vacuum Expo, a family-owned flooring and vacuum business with showrooms in Olney (18167 Village Center Drive, Olney, MD 20832) and Potomac (7715 Tuckerman Lane, Potomac, MD 20854), and a warehouse in Gaithersburg (8533 Atlas Drive, Gaithersburg, MD 20877).
Contact: rob@carpetandvac.com or (301) 924-7331.
What we collect
Information you give us. If you submit our contact form, we collect the information you provide: name, email address, phone number (if provided), preferred contact method, preferred showroom, type of inquiry, and your message. We keep this for as long as the inquiry is active plus a reasonable follow-up period (typically up to two years).
Information collected automatically. If you accept cookies, we use Google Analytics 4 to measure how visitors use the site. This includes IP address (anonymized by GA4), browser type, device type, pages visited, time on page, and referrer. If you decline cookies, this collection does not happen. We do not use tracking for advertising.
Server logs. Our hosting provider maintains standard server logs with your IP address and basic request data for security and availability purposes.
How we use information
- To respond to your inquiry
- To schedule an in-home measure or service appointment if you’ve requested one
- To understand how the site is used, in aggregate (via Google Analytics, if you consent)
- To prevent fraud and abuse
We do not use your information for:
- Marketing emails or newsletters (we don’t send any)
- Advertising or retargeting
- Selling or renting to third parties
Who we share information with
We share information only with service providers that directly support the site:
- Google LLC: for Google Analytics (if you consent)
- Netlify Inc.: our hosting provider, which processes form submissions and serves the site
- Google Workspace / the email provider for @carpetandvac.com: to receive and store form submissions as email
We do not sell your information to any third party.
Cookies
- Essential cookies. Required for the site to function (session, consent preference).
- Analytics cookies. Google Analytics, only if you accept via the consent banner.
No third-party advertising cookies. No social media tracking pixels. You can clear cookies at any time through your browser settings.
Your choices
California residents (CCPA). You have the right to know what personal information we collect, request deletion of your information, and opt out of the sale of your information (we don’t sell, so this is a null opt-out). To exercise these rights, email rob@carpetandvac.com.
General users. You can decline analytics cookies via the banner, request a copy of any information we’ve collected about you, request deletion, or update information you submitted. We respond to verified requests within 30 days.
Data security
Form submissions travel over HTTPS. Our hosting environment uses industry-standard security practices. Email inboxes at @carpetandvac.com are accessible only to authorized staff. No system is perfectly secure; if you’re sending sensitive information, consider calling instead.
Children
This site is not directed at children under 13. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy. When we do, we will update the “Last updated” date. Material changes will be flagged at the top of the page for 30 days after the change.
Contact
Privacy questions: rob@carpetandvac.com
Mailing address: Carpet & Vacuum Expo, 18167 Village Center Drive, Olney, MD 20832
Phone: (301) 924-7331